Elements and Performance Criteria
- Support staff to identify areas for workplace change
- Implement ongoing continuous improvement processes to review relevance and effectiveness of workplace processes and systems
- Identify potential for change in order to more effectively achieve organisation's objectives and contribute to meeting client and stakeholder needs
- Work collaboratively with staff to foster innovation and generate ideas for improved processes, practices and/or systems
- Acknowledge staff contributions and provide support and guidance to build on and enhance ideas in positive and beneficial ways
- Review and discuss potential outcomes of identified changes and their alignment with client needs and issues and with organisation's values, philosophy and strategic objectives
- Identify and discuss potential barriers to change and determine strategies to address identified challenges during the change implementation process
- Facilitate implementation of change in the workplace
- Consult and negotiate with relevant stakeholders to facilitate understanding of and agreement with planned changes being implemented
- Undertake risk assessment prior to implementing change and communicate risks to involved stakeholders
- Ensure staff have a clear understanding of the purpose and nature of changes being implemented and implications specific to their work practices
- Provide support as required to facilitate implementation of agreed changes
- Address barriers and challenges to changes as required and in consultation with relevant stakeholders
- Demonstrate acceptance of failure in trials of ideas or changes and focus on resolving issues and minimising impacts on clients and risk and cost to the organisation
- Review the impacts of change and innovation in the workplace
- Put in place processes to enable ongoing review of outcomes of change against expectations and previous outcomes or performance
- Ensure prompt action is taken to address issues where changes have a negative impact
- Identify and implement measures, where required, to enhance the implementation of change
- Acknowledge, reinforce and promote the benefits of effective changes achieved